Bienvenidos a Bonavela Learn more

Nuevos productos! Learn more

DESUENTO 10 %

APROVECHA EL 10 % DE DESCUENTO POR TU PRIMERA COMPRA

BONA10

Terms of sale

In accordance with European regulations, all material sold by Bonavela. has a two-year guarantee. Damages caused by use such as misuse problems (included on the back of the purchase invoice) are excluded from it.

For any claim, it is essential to keep the purchase invoice. For online purchases, the packing box must be carefully checked and any anomaly, deformity, blow or break observed in it should be noted on the delivery receipt of the transport agency.

Only guarantees of products purchased through this website are managed. For any query or claim, contact info@bonavela. com so that we can contact you and tell you how to proceed.

In any case, the client must send us the product to calle music amalio juan,41 46812 Aielo de Malferit (Valencia) by his means (postage paid both outward and return). Bonavela. will proceed to refund the amount paid once it is verified that the problem can be assumed by the guarantee. The manufacturer will ultimately be the one who assumes said guarantee or not, never being the responsibility of Bonavela, who will act before him as a mediator between him and the client.

The photos of the items are provided by the manufacturers and in some cases may not match their description. It is recommended to contact to confirm.

RETURN AND REFUND

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the order, to return it, according to art. 102 and 04, of R. D. L 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

To make the return you have to send us the product in perfect condition, unused and in its original packaging, including guarantees, labels and instructions for use.

In case of not including the original packaging, the product will depreciate in an amount.

It is very important that you return the products perfectly packaged. In the event that the products are damaged due to inappropriate packaging, we will not accept the return.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, loan. es will admit the return of the product and the amount will be refunded according to the method of payment made:

a. If you made the payment by credit card or Paypal, the amount will be credited to the same credit card or Paypal account.
b. If you made the payment against delivery or by transfer, we will ask you for an account number where you can pay the amount.

Note: You will receive a refund of the amount within a maximum period of 14 calendar days from the return request. The return will not be effective until the returned instrument or accessory is received. Keep in mind that if you paid by credit card, it is likely that your bank will not show you the refund amount in your balance until the following month.

Returns are not allowed without prior notice, if you have any questions, please contact our Customer Service Department.

CANCELLATION OF ORDERS

If for any reason you wish to cancel your order, you can cancel your order through our web platform or by contacting us via email: info@bonavela. es or by calling the telephone number: 608706550, counting 48 hours from the date of placing the order.

To cancel the order by email or telephone, you must indicate the order number and the registration email.

PRODUCTS AND COSTS

The prices of the products include the I. V TO

COSTS AND SHIPPING AREAS

Bonavela. sells and ships products to Spain, in its peninsular territory, the Balearic and Canary Islands, Portugal and European countries.

Shipping costs will be calculated automatically based on weight and destination.

– Other territories: Consult.

DELIVERY TIMES

The term for the delivery of the order will be the one indicated above from when we receive the confirmation of the payment and as long as the article is in stock. (Note that if it is done by transfer it may take a few days until we receive the payment in our account).

This delivery period will be for orders received and paid into our account before 1:00 p.m. From that moment, orders will be shipped the next day.

It is not possible to request a specific time of receipt of the order; However, we can specify preference in schedule and even manage so that you can personally pick up the merchandise at a destination agency.

PAYMENT METHOD

You can choose between the following forms of payment:

  • Credit card (No surcharge)
  • Cash on delivery (3% charge)
  • Paypal: (No surcharge)

CANCELLATION OF ORDERS

You can cancel your purchase at any time during the order process, and this cancellation will be free of charge as long as the material has not left our warehouses. For cases in which the merchandise has already left, the amount of the order will be refunded less the expenses derived from the shipment and return of the material to our headquarters again.

We are under no obligation to provide you with the item at an incorrect (lower) price, even if we have sent you a Dispatch Confirmation, as long as the pricing error is obvious and unmistakable and you could reasonably recognize it as an error .


ALTERNATIVE DISPUTE RESOLUTION

In compliance with the provisions of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, 2013 into the Spanish legal system , regarding the alternative resolution of consumer disputes, we inform you of the following:

1. - The complete data of the company that owns this website are:

BONAVELA

V-48606584 CALLE MUSIC AMALIO JUAN N. 41 46812 AIELO DE MALFERIT (VALENCIA)

2. - The email address where you can file your complaints and claims or request information about the goods or services offered on this website is info@bonavela. com or by completing the query, complaint or claim form:

3. - Bonavela. is obliged to answer and resolve your complaints or claims that are formulated on the aforementioned website, within thirty days from its filing.

4. In the event that the company does not resolve the claim filed to your satisfaction, you can go to an alternative resolution entity notified to the European Commission.

5. - The online dispute resolution platform of the European Union referred to in Regulation (EU) no. º 524/2013 of the European Parliament and of the Council, of May 21, 2013, to which you can. go has the following address: https://ec. Europe. eu/consumers/odr/main/index. cfm?event=main. home. show&lng=ES

RIGHT OF DESISFOR BONAVLEA.

For reasons of hygiene, and the subsequent use of the products, the right of withdrawal is limited to air fresheners.

  • Returns will not be accepted for all those products that have removed the security adhesive or opening the container can lose the original properties of the article and with it, its loss, evaporation and impossibility of subsequent commercialization.
  • The return will not be accepted if we observe that the product has been tampered with, does not have a seal, or the seal is not the original, there will be no withdrawal and therefore, the possibility of returning the product with a refund of its amount.
  • The return of the product will not be accepted if some of the components that accompany the product are missing or damaged, such as stoppers or bars, and it is not due to a company error, if so, the relevant parts will be sent to the mistake.

Regarding candles, the right of withdrawal will apply if the product has already been used, that is, if the candle has already been lit or heated in some way, since it could not be used and would lose its properties.